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AS-Level Travel And Tourism
AS-Level Travel And Tourism
36 lessons across 6 topics
1. Introduction to Travel
1
Economic Impact
2
Environmental Impact
3
Industry Careers
4
Industry Overview
5
Industry Trends
6
Social And Cultural Effects
2. Customer Service Principles
7
Communication Skills
8
Cultural Sensitivity
9
Customer Needs
10
Digital Customer Service
11
Handling Complaints
12
Service Fundamentals
3. Travel Operations
13
Accommodation Types
14
Attraction Management
15
Reservation Systems
16
Safety And Security
17
Tour Operations
18
Transport Modes
4. Marketing and Promotion
19
Branding
20
Digital Marketing
21
Market Research
22
Promotional Campaigns
23
Sales Distribution
24
Segmentation
5. Sustainable Tourism
25
Certifications
26
Community Tourism
27
Environmental Management
28
Policy And Regulation
29
Responsible Behaviour
30
Sustainability Basics
6. Destination Management
31
Carrying Capacity
32
Destination Planning
33
Monitoring And Evaluation
34
Seasonality Management
35
Stakeholder Engagement
36
Transport And Access
