5. Quality Management
Quality Fundamentals — Quiz
Test your understanding of quality fundamentals with 5 practice questions.
Practice Questions
Question 1
Implementing statistical process control (SPC) control charts to monitor process variation is an example of which cost-of-quality category?
Question 2
A company records the following annual quality-related expenditures: preventive maintenance \30,000; final product inspections \$20,000; rework costs \$10,000; warranty claims \$40,000. What is the percentage of total quality cost attributable to external failures?
Question 3
Given two components in parallel with reliabilities \$R_1=0.9\$ and \$R_2=0.8\$, what is the overall system reliability \$R_{sys}\$?
Question 4
For a process with USL = 12, LSL = 8, process mean \$\mu=9\$, and standard deviation \$\sigma=0.5\$, what is the process capability index \$C_{pk}\$?
Question 5
Which quality dimension refers to the degree to which customers perceive the product or service meets their expectations and needs?