2. Customer Service Principles
Communication Skills — Quiz
Test your understanding of communication skills with 5 practice questions.
Practice Questions
Question 1
Which communication strategy is most effective for building rapport with customers in the travel and tourism industry?
Question 2
When a customer expresses frustration, what is the most appropriate initial verbal response?
Question 3
What is the primary benefit of using clear and concise language in written communication for travel itineraries?
Question 4
Which of the following is an example of a positive non-verbal cue when a travel agent is listening to a customer?
Question 5
When preparing a promotional email for a new travel package, what is a key consideration for effective written communication?